Shipping, Returns and Purchase Policies

Web Store Return & Exchange Policy 

We want our customers to be 100% satisfied with all of our products. We will gladly make an exchange, credit, or refund on any item purchased directly from Kinetic Kiteboarding.

If you receive an item that was damaged in shipping, please contact our customer service center at (214) 494-9356 or email returns@kinetickiteboarding.com

Returns

All returns must be requested within 30 days of the date item was shipped. Items returned must be in like-new condition, unused and unworn to be accepted as a return. Items must be returned with a Return Authorization issued by Kinetic Kiteboarding.  To receive a return authorization please email return request to returns@kinetickiteboarding.com. Included in your return request must be the following information: 

Your name, address, phone number, email address

Reason for return

Style number, color and size of item to be returned

Upon receipt of returned goods according to these conditions the full amount less shipping and handling will be refunded to the original tender. Some items may not be fully refundable or may incur restocking fees of up to 15%.  

Lesson Policies

A lesson may be cancelled or rescheduled up to One (1) day before the scheduled lesson time without penalty. If your pre-paid lesson is cancelled by Kinetic Kiteboarding, your lesson will be rescheduled for the next available lesson time or you will receive a rain check equivalent to the value of the lesson booked. We do not issue refunds. No-shows are clients who do not cancel within 24hrs and/or who miss their scheduled lesson for any reason. No-shows will be subject to a 100% cancellation fee and shall not be entitled to any refund. If you fail to show up on time for your scheduled lesson, the amount of time you are late will be deducted from the total lesson time. Kinetic Kiteboarding does NOT issue refunds for time remaining from prepaid lessons unless cancelled by the instructor for cause.

Exchanges

Exchange requests must be made within 30 days of the date the item was shipped. Please email exchange requests to returns@kinetickiteboarding.com. Included in your exchange request must be the following information:

Your name, address, phone number, email address

Reason for return

Style number, color and size of item to be return

Style number, color and size of new item

A Customer Service Representative will contact you regarding your exchange. If your exchange results in a refund, the refund will be credited to the original tender. If your exchange results in an amount due to Kinetic kiteboarding you will be responsible for payment prior to new item being shipped.

Please allow 10 to 12 business days for us to receive and process your return or exchange. You will receive an email notification upon the completion of return processing.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Product Purchase Policy

Kiteboarding kites and related equipment are not toys. Improper use of this equipment or failure to obtain proper training and instruction prior to use could result in serious injury or death. Read our purchase and use terms and conditions carefully. 

Release of liability: Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding GUIDES RELEASE OF LIABILITY, CLAIM WAIVER, ASSUMPTION OF RISK.


By assembling and/or using kites or related products and/or support materials purchased from Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding, you agree that you have read and understood the entire supplied product and owner’s manual(s), including all instructions and warnings contained in the manual(s) prior to using the product in any way. You additionally agree that you will ensure any additional or subsequent user of your purchased product will read and understand the entire product owner’s manual, including all instructions and warnings contained in the manual, prior to allowing that person to use your purchased product. You also confirm that you are, or will be trained in kite flying prior to using this equipment and are physically fit enough to participate in kite flying and related activities. 

ASSUMPTION OF RISK: Use of the kites and kite related products and any of their components involve certain risks, dangers, and hazards which can result in serious personal injury and death to both the user and to non-user third parties. In using a power kite product purchased from Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding, you freely agree to assume and accept any and all known and unknown risks of injury to you and third parties while using this equipment. The risks inherent in power kite sport can be greatly reduced by abiding by the warning guidelines listed in this owner manual and by using common sense. 

RELEASE AND WAIVER OF CLAIMSIn consideration of the sale of the kite or other product from Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding to you, you herby agree to the fullest extent permitted by law, as follows;

TO WAIVE ANY AND ALL CLAIMS that you have or may in the future have against Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding and all related parties resulting from use of products, purchased through Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding, and any of its components.

TO RELEASE  Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding and all related parties from any and all liability for any loss, damage, injury or expense that you or any users of your Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding product purchase may suffer, or that your next of kin may suffer, as a result of the use of the Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding product purchase, due to any cause whatsoever, including negligence or breach of contract on the part of Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding and all related parties in the design or manufacture of the product and any of its components purchased from Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding.

In the event of your death or incapacity, all provisions contained herein shall be effective and binding upon your heirs, next of kin, executors, administrators, assigns, and representatives. Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding related parties have not made and expressly deny and oral or written representations other that what is set forth herein and the individual manufacturer's Product Users Manual(s).

WARRANTY: 
Products sold by Extreme Sports Dallas, esD Kiteboarding and Kinetic Kiteboarding are covered by their respective manufacturer's warranties.  For further information please contact the manufacturer or review the product/owner's manual.